Devices

Each device sent to us (inc. Tablets, Watches, Computers and Laptops) should match the make and model in the sale order and match the following stated conditions:

Brand New

Each device should be as described below:

Be fully functional*

Be packaged and sealed in original manufacturer packaging the box should not be opened and the tamper proof seals should be intact

Have all accessories included in original sealed packaging

*Must turn on and off, with all buttons and ports undamaged and fully operational. All features such as Camera, Wi-Fi, Video, making calls, etc must function. Operating system (software) must be fully loaded and not iCloud locked, not pin protected and all security settings have been cleared. Screen and touchscreen must be fully operational. Battery capacity must be very good.

Very Good

Each device should be as described below:

• Be in Very Good condition,packaging not required
• Be fully operational*including Screen; Keyboard; TrackPad; all internal components; ports; drives and software
• Have only very light scratches.
• Have no marks/blemishes on-screen; dead pixels; pressure marks liquid damage or screen rub; backlight works to full brightness.
• Not have loose or damaged hinges.
• Be of UK Specification
• Maintain a charge after the charger has been removed.
• Not overheat
  
• Have no liquid damage
• Not be password protected

*Must turn on and off, with all buttons and ports undamaged and fully operational. All features such as Camera, Wi-Fi, Video, making calls, etc must function. Operating system (software) must be fully loaded and not iCloud locked, not pin protected and all security settings have been cleared. Screen and touchscreen must be fully operational. Battery capacity must be good.

Good

Each device should be as described below:

• Be fully operational* including Screen; Keyboard; TrackPad; all internal components; ports; drives and software.
• Have light to moderate scratches: Lights scratches are acceptable (no cracks, dents, missing parts).
• Have no  dead pixels; pressure marks liquid damage or screen rub; backlight works to full brightness.
• Be of UK Specification.
• Maintain a charge after the charger has been removed.
• Not overheat
  
• Have no liquid damage
• Not be password protected

*Must turn on and off, with all buttons and ports undamaged and fully operational. All features such as Camera, Wi-Fi, Video, making calls, etc must function. Operating system (software) must be fully loaded and not iCloud locked, not pin protected and all security settings have been cleared. Screen and touchscreen must be fully operational. Battery capacity must be very good.

Poor but still working

Each device should be as described below:

• Fully working
  
• Be intact (not crushed or snapped in half)
• Not have bent housing
• Moderate to heavy signs of use will be accepted in this category
  
• Not have any missing parts or components
• Device is functioning properly including Screen; Keyboard; TrackPad; all internal components; ports; drives and software.
• No major dents; No major cracks, No missing plastics.
• Screen is fully intact with no cracks or bruising
• Battery still holds a charge
• No liquid Damage.
• Not password protected

*Must turn on and off, with all buttons and ports undamaged and fully operational. All features such as Camera, Wi-Fi, Video, making calls, etc must function. Operating system (software) must be fully loaded and not iCloud locked, not pin protected and all security settings have been cleared. Screen and touchscreen must be fully operational.

Please note:

• We accept power adapters, chargers and accessories. But these will not increase the value of your order.
• By submitting an order through our site you warrant that the phone(s) and/or devices(s) comply with these terms.
• If a device does not meet our terms and conditions, we will propose an adjusted price by email. If you choose to decline our new offer, we are happy to return the device to you free of charge. If you do not reply to our proposed offer email within 14 days, we will pay you the new adjusted price.

Lost or Stolen Mobile Phones and Devices

Selling a device that has been reported lost or stolen is a criminal offence and we check every device sent to us through the CheckMEND (buybackdevice) database of lost and stolen property records to ensure no lost or stolen items are purchased.

If a device we receive has any criminal activity associated with it, we are obliged to inform you through email and ask you to contact CheckMEND to prove that you are the rightful owner of the device and clear the records.

Once the device is clear of any records, we will process your payment.

However, should the device not be cleared on CheckMEND within the Quarantine Period, we are required by law to hold the device, pass it to the Police or other law enforcement body or dispose of it.

By entering this contract, you agree to these actions.